What information do we collect?

We collect information from you when you fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

– To personalize your experience (your information helps us to better respond to your individual needs)

– To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

– To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

– To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)

– To administer a contest, promotion, survey or other site feature

– To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

6770 Stanford Ranch Rd.
#1040 Roseville, CA 95678

+1(800)-915-0697 

I. Recitals

The purpose of this agreement is to state the terms and conditions under which LO Cleaners LLC (the “Company”) will provide cleaning services to you (the “Client”).

II. Binding Agreement

2.1 These Terms and Conditions constitute a binding and enforceable agreement between the   Company and the Client.

2.2 By use of the Company’s services, including placing an order for services by telephone,  email or website form, the Client expressly agrees to and accepts these Terms and Conditions.

2.3 The Company may make changes at any time to these Terms and Conditions. Any   modifications to these Terms and Conditions will be effective upon posting. You should  periodically re-check these Terms and Conditions to apprise yourself of any modification, revision  or update. Your continued use of the Company’s services following posting of any revised Terms   and Conditions will constitute acceptance of the modifications and/or revisions.

2.4 In the event of conflict, these Terms and Conditions shall prevail over any other terms of  business or purchase conditions put forward by the Client, unless otherwise agreed in writing.

III. Services

3.1 If you have selected to receive cleaning services on an hourly basis, by any means other   than by an in-person inspection in advance, the following terms apply:

(a) The minimum purchase is 3 hours;

(b) The number of cleaners attending your premises to perform cleaning services may   vary but this does not affect the initial quoted price, nor will it affect the cleaning  time booked;

(c) The cleaning services will only be provided for the amount of time you have   purchased;

(d) Factors such as current condition of the premises, number of rooms, bathrooms,   WCs, shower rooms, etc. may mean that the services will not be completed within  the time period you have purchased;

(e) The Company makes no warranty that the time allowed for the cleaning services   will be sufficient for the job to be completed, but only that the time allowed for is  the estimated time required for a typical job of the same general specification

indicated in a standard dwelling of a similar size shown in the pricing to be  completed.

3.2 If you have purchased the Company’s Deep Cleaning, Move in/Move out Cleaning, Post   Renovation Cleaning, or Post Construction cleaning services, the prices you have been quoted are  based on the assumption that the premises are in a reasonable state with no obstructions, heavy  materials or construction equipment and the services can be readily provided. If the Company   determines in its sole discretion that the premises is not in such condition, then the price quote that  was provided will not apply, and the Company reserves the right to not provide services.

3.3 The Client must provide running water, electricity, sufficient lighting and heat/air   conditioning, depending on weather conditions, at the premises where the services take place as is necessary to reasonably conduct the cleaning services.

3.4 The Company reserves the right not to continue with the job if, on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. The Company will also not continue with the job if water or power is not available or if there is interference in the work from the Client or any other person. In the event, this clause applies, and a deposit has not been obtained from the Client in advance, a cancellation fee of 20% of the total cost will be charged to the Client. No refund will be provided if this clause applies, and a deposit has been obtained in advance from the Client.

IV. Client’s Obligations

4.1 The Client acknowledges that it is solely liable for:

(a) Ensuring the Company has unimpeded access to the premises in order to perform cleaning   services on the agreed date for the full length of time of the cleaning services;

(b) Providing instructions regarding the deactivation/activation of any alarm systems or home   systems;

(c) Ensuring that any dogs or other pets at the premises are adequately restrained while the   services are being performed so as not to interfere with the cleaning services, which Client  expressly acknowledges and represents that it shall be responsible for any injuries or damages arising from any dogs or other pets that are at the premises while cleaning services are performed ;

(d) Providing the Company with full, clear and explicit instructions in detail of what areas the   Client wants cleaned;

(e) Informing the Company of any areas which are not to be cleaned or require special cleaning   instructions.

V. Payment Terms

5.1 All work carried out by the Company at your request, whether experimental or otherwise  will be charged accordingly. Any work undertaken by the Company on behalf of the Client is

carried out on the basis that the Client has fully approved such work whether or not we have  received an official order providing there is evidence of written or verbal confirmation to proceed,  including letter, facsimile, phone message, text and/or email correspondence between the parties.

5.2 Any price quote provided by the Company prior to the provision of services is for estimate  purposes only and is subject to modification based on the scope of the services provided, the hours  expended, and the amount of Company personnel engaged.

5.3 Client hereby authorizes the Company to charge to the credit card of the Client all amounts  due and owing for services rendered by the Company. The Client hereby waives any right to assert  a charge-back for any amounts charged by the Company to the Client’s credit card. If, for any  reason, the Company does not recover payment from the Client’s credit card bank, the Client  agrees to remit payment to the Company within 48 hours to cover the original amounts owed plus  any charges incurred by the Company.

VI. Refunds

6.1 No refunds will be provided once the cleaning service has been carried out. If for any  reason the Client is dissatisfied with any aspect of the services provided by the Company, they  must notify the Company within twenty-four (24) hours and corrective action will be taken.

6.2 Refunds will be issued only if the Company’s services were cancelled twenty-four (24)  hours prior to the start of the cleaning session and a payment has already been received by the  Company.

6.3 If the Client has booked weekly, bi-weekly, monthly or any other regular cleaning service  and has received a discount for the services (discount granted at the discretion of the Company  and based on the frequency of the services booked), and subsequently cancels the next scheduled  appointment, then the Company reserves the right to cancel the discount provided to the already  provided services and charge the full rate that would be applicable to the services that were  provided.

VII. Materials and Supplies

7.1 The Company will furnish all materials and equipment necessary to perform cleaning  services.

7.2 If the Client requires the Company to use the Client’s materials or equipment, all items  must be safe to use, in full working condition and must not require any special skills, knowledge  or expertise to be used for the purpose of cleaning.

7.3 The Company will not use any materials or equipment that requires special instructions to  use or operate.

7.4 If the Company utilizes materials or equipment provided by the Client, then the Client  will indemnify and hold harmless the Company from any damages of any kind arising from such  use. The Client further agrees that the Company will not be liable to the Client for any damages  that may arise from the use or operation of any materials or equipment that is furnished by the  Client.

VIII. Waiver of Liability

8.1 IN NO EVENT SHALL THE COMPANY BE LIABLE TO YOU OR ANY THIRD  PARTY FOR DAMAGES OF ANY KIND ARISING OUT OF THE CLEANING SERVICES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE,  INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OR DAMAGES FOR LOSS OF  PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA). THIS LIMITATION OF   LIABILITY SHALL APPLY EVEN IF THE COMPANY SHALL HAVE BEEN ADVISED OF  THE POSSIBILITY OF SUCH DAMAGES OR IS NEGLIGENT, AND REGARDLESS OF THE   FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE.

IX. Indemnification

9.1 The Client agrees to indemnify and hold harmless the Company, its subsidiaries, affiliates,   officers, agents, and representatives, and its and their officers and employees, from and against  any and all damages, liabilities, actions, causes of action, suits, claims, demands, losses, costs and  expenses (including, without limitation, reasonable attorneys’ fees and disbursements and court   costs) arising from or in connection with the cleaning services provided by the Company; your  violation of these Terms and Conditions or any other agreement with the Company, or your  violation of any rights of any third party.

X. Miscellaneous

10.1 The validity, construction, interpretation, and effect of these Terms and Conditions and any  other agreements contemplated or referenced herein shall be governed by the laws of the United  States of America and the State of New York, without regard to principles of choice of laws. Each  of the parties hereto hereby consents that any action or proceeding arising out of or relating to  these Terms and Conditions or the arrangement described herein shall be commenced and  maintained exclusively in the Supreme Court of the State of New York, in and for the county of  New York.

10.2 If any provision of these Terms and Conditions shall be deemed invalid or unenforceable  as written (an “Invalid Term”), it shall be construed, to the greatest extent possible, in a manner  that shall render it valid and enforceable, and any limitations on the scope or duration of any such  provision necessary to make it valid and enforceable shall be deemed to be part thereof. If any

Invalid Term cannot be modified as stated in the preceding sentence, such Invalid Term shall be severed from these Terms and Conditions and all other terms and provisions shall be remain  in full force and effect.

10.3 The failure of the Company to insist upon strict adherence to any term or provision of these  Terms and Conditions on any occasion shall not be considered a waiver thereof or deprive the  Company of the right thereafter to insist upon strict adherence to that term or provision or anyother term or provision of these Terms and Conditions.